Effective date: October 13, 2025 • www.reliablecontainers.com
This Privacy Policy explains what information Reliable Containers collects, how we use and share it, and the choices you have. Please read it carefully.
“Reliable Containers,” “we,” “us,” or “our” refers to the Reliable Containers business that operates this website and related services.
This Policy applies to:
Our website at www.reliablecontainers.com and any pages we link to this Policy
Phone, email, chat, forms, and mail interactions related to quotes, orders, and customer support
Our marketing communications and analytics activities
We comply with applicable privacy laws, including Canada’s PIPEDA, the GDPR in the EEA, the UK GDPR, the CCPA/CPRA in California, and COPPA where relevant.
Data Controller: Reliable Containers.
Privacy Email:privacy@reliablecontainers.com
Mailing Address for Privacy Matters: 120 Jevlan Dr #4B, Woodbridge, ON L4L 8G3
By using our website or providing personal information, you consent to the practices described in this Policy and our Terms. We will update this page when we make changes.
Information you provide directly
Contact data: name, company, email, phone, billing and delivery addresses
Account data: username, password, preferences
Order and service data: quotes, purchase details, delivery notes, support messages
Marketing preferences: opt-in status, topics of interest
User content: messages, reviews, survey responses, uploaded files or photos
Information from other sources
Business partners and data providers for lead qualification or fraud prevention
Public sources such as social media or public directories, where lawful
Information collected automatically
Device data: IP address, browser type, operating system, screen size, general location
Usage data: pages visited, time on page, referring and exit pages, clicks, events
Cookies and similar technologies: used for site functionality, analytics, and advertising preferences
Referrals
If you refer someone to us, only share their details if you have permission.
Service delivery
Provide quotes, process orders, arrange delivery, and offer customer support
Create and manage accounts and authenticate users
Send service notices, updates, and transactional emails
Business operations and improvement
Monitor performance, fix issues, and improve our website and services
Conduct research, testing, and analytics using aggregated or de-identified data
Marketing
Send promotional emails or messages where permitted by law
Measure the effectiveness of campaigns and improve relevance
You can opt out at any time (see “Your Choices”)
Security and legal compliance
Prevent fraud, abuse, or unauthorized access
Comply with laws, legal requests, and enforce our terms
We may create aggregated or de-identified data that no longer identifies you, which we may use and share for lawful business purposes.
Affiliates: for activities consistent with this Policy
Service providers: payment processing, hosting, analytics, email delivery, customer support, logistics and delivery partners, advertising and marketing support, and security
Advertising partners: to show or measure ads, including the use of cookies or hashed audience lists where permitted
Professional advisors: lawyers, auditors, insurers, and bankers
Authorities and legal disclosures: to comply with law or protect rights, safety, and property
Business transfers: in connection with a merger, acquisition, financing, or sale of assets
We do not sell personal information for money. Where “sale” or “sharing” is defined broadly under certain laws, we honor applicable opt-out rights.
Access, update, or delete: if you have an account, review and update details in your profile, or contact us
Marketing opt-out: use the unsubscribe link in emails or reply STOP to marketing texts
Cookies: manage preferences in your browser. Some features may not work without certain cookies
Interest-based ads: you can opt out via industry tools such as the DAA and NAI (availability varies by region)
Do Not Track: our site does not currently respond to DNT signals
Choosing not to provide data: if required information is withheld, we may be unable to deliver certain services
Our site may link to third-party websites or embed third-party content. Their privacy practices are their own. Review their policies before sharing information.
We use analytics tools such as Google Analytics to understand site usage and improve performance. You can install the Google Analytics Opt-Out Browser Add-on for additional control. See Google’s Privacy Policy for details.
We use administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and routine monitoring. No method of transmission or storage is completely secure. Please protect your account credentials.
We may process information in countries other than where you live, including Canada and the United States. When we transfer personal data internationally, we use lawful safeguards such as Standard Contractual Clauses or other legally recognized mechanisms. Local laws in those countries may provide a different level of protection than your home jurisdiction.
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, contact us and we will delete it where required.
We may update this Policy from time to time. When we do, we will revise the “Effective date” above and post the new version. If required by law, we will provide additional notice.
Subject to legal limits, you may have the right to:
Access, correct, or delete your personal data
Restrict or object to certain processing
Data portability
Withdraw consent where processing is based on consent
Lodge a complaint with your local supervisory authority
To exercise these rights, contact privacy@reliablecontainers.com. We may need to verify your identity before responding.
You may request access to, or correction of, your personal information, and withdraw consent where processing is based on consent, subject to legal or contractual restrictions. We will respond within timelines required by law. You may contact the Office of the Privacy Commissioner of Canada to file a complaint.
California residents have the right to:
Know the categories of personal information collected, sources, purposes, and sharing
Access, correct, or delete certain personal information
Opt out of “selling” or “sharing” personal information as defined by law
Limit the use of sensitive personal information where applicable
Not receive discriminatory treatment for exercising CCPA/CPRA rights
To exercise these rights, email privacy@reliablecontainers.com. We will verify your request as required by law. You may designate an authorized agent with proper documentation.
Email:privacy@reliablecontainers.com
Mail: Reliable Containers, Privacy Office, 120 Jevlan Dr #4B, Woodbridge, ON L4L 8G3
Replace bracketed items with your legal entity name, address, and preferred contact.
Confirm whether you use Google Analytics 4, Meta, or other ad platforms and update the “Analytics” and “Advertising partners” lines if needed.
If you maintain separate U.S. and Canadian entities, add both in the “Data Controller” line.
If you participate in any specific transfer framework, add that under Section 9.
